Return Policy
We stand behind the quality of our products and are pleased to offer a 30 Day Money Back Guarantee (excluding processing and handling charges). Any purchase made directly from Daka International Limited, online or through our call centers, in the event our product is defective and/or you are not completely satisfied, simply return the product with your proof of purchase (i.e.: receipt, Bill of Sale, UPC code, photo’s of the product, proof of authenticity (all authentic product comes with a security sticker) plus the production date code that is stamped on the product) and reason of returning within 30 days from receipt of the package to receive your refund for the product(s) excluding processing and handling charges.
Contact our Customer Service Department by email info@daka.com.hk for a Return Merchandise Authorization number and return instructions. We pledge to respond within 48 hrs (Monday through Friday) on all requests.
Write the Return Merchandise Authorization number given to you by Customer Service on your mailing label. Our return mailing address is:
B612
2090 S Baker Ave Ontario, CA 91761
For your security, please return your package with an insured carrier (e.g.: UPS, FedEx, USPS Parcel, Canada Post, Purolator) and retain a receipt for your records. This will protect you in the event that the item ID is damaged or lost in transit.
Return Exceptions
Items that have been excessively worn, used, or altered are not eligible for return or exchange. Products with intentional physical damage are also excluded from this policy.
International Refund Policy:
There are no refunds or exchanges for International Orders.
For questions or comments regarding your return, please email our customer service: info@daka.com.hk